Bitcoin.com runs its everyday vendor payments and a frequently-travelling team on Reap, for reliable cards, responsive support, and fraud handling that resolves issues instead of passing them back.
We experienced several fraudulent transactions, and Reap was able to investigate, resolve, and refund the affected amounts within the stipulated timeframe. In contrast, with another provider, we were advised to pursue the matter directly with the merchant. The issue was ultimately not resolved, and we had to absorb the financial loss ourselves."
— Vanessa Ong, Senior Finance Manager, Bitcoin.com
Background
Founded in 2014, Bitcoin.com builds tools for buying, selling, storing, and managing crypto, anchored by the self-custodial Bitcoin.com Wallet (launched 2017). It runs a long-standing crypto news and education portal plus a merchant payments app called Bitcoin.com Checkout and a pro-trading app at Orangerock.com. As a global crypto-native business, it runs a steady flow of vendor payments for day-to-day operations and supports a leadership team that travels frequently.
That mix of recurring operational spend and heavy travel puts a premium on two things: payments that settle quickly and reliably, and cards that just work wherever the team is. When either breaks down, the cost isn't only financial, it pulls senior people away from the work that matters.
The Challenge
Before Reap, the friction in vendor payments was structural: slow responses and thin support when a transaction was fraudulent or unsuccessful, and dispute resolution that dragged on. For a business moving regular operational payments and equipping a travelling team, those frictions compound and the worst case is a fraudulent charge that no one helps you recover.
The Solution
Bitcoin.com uses Reap for its usual vendor payments and Reap Card for travel and subscriptions. What set Reap apart was how it responded when something went wrong: investigating and resolving issues quickly rather than redirecting them back to the customer, backed by dependable cards for a team on the move.
The clearest proof is fraud handling. When Bitcoin.com hit several fraudulent transactions, Reap investigated, resolved, and refunded the affected amounts within the stipulated timeframe. A previous provider, faced with the same kind of issue, had told them to chase the merchant themselves, and that case was never resolved, leaving Bitcoin.com to absorb the loss.
Reliability is what makes the rest work. Reap is used widely across the organisation, and especially by the executive team, who travel frequently. Dependable cards and platform performance let them focus on meaningful conversations, business development, and strategic priorities instead of operational issues with payments or expenses.
"Reap is widely used across the organization, especially by our executive team who travel frequently. Platform and card reliability are essential, enabling them to focus on meaningful conversations, business development, and strategic priorities rather than operational issues with payments or expenses."
— Vanessa, Senior Finance Manager, Bitcoin.com
The Results
- Fraud resolved and refunded, not absorbed. Where a prior provider left them chasing the merchant and eating the loss, Reap investigated and refunded the affected amounts within the agreed timeframe.
- Responsive support that resolves, not redirects. Reap's customer service has been consistently responsive — the opposite of the slow response times Bitcoin.com flagged as a breaking point. In their own words, Reap's fraud handling and customer service have been strong.
- Cards for company-wide spending and expense management at scale. Reap is used widely across the organisation, not just by the executive team, handling everyday operational spend and subscriptions. Ease of expense management is one of the qualities Bitcoin.com values most, and reliable performance is what lets it scale as the business grows.
Recommendation
Asked who should use Reap, Vanessa pointed to businesses with frequent travel or recurring operational expenses that need a dependable corporate card and responsive support, citing Reap's fraud handling and customer service as consistently strong. The best fit, in her words, is a company that values reliability, support, and ease of expense management.
I would recommend them to businesses with frequent travel or recurring operational expenses that need a dependable corporate card and responsive support. Their fraud handing and customer service have been strong in our experience. The best fit is a company that values reliability, support and ease of expense management.
— Vanessa Ong, Senior Finance Manager, Bitcoin.com
