Hi and welcome to Reap!
Depending on the country where we are incorporated, and with which your account is registered and the Reap products and services you wish to subscribe, the terms “Reap”, “we”, “us”, and “our” shall mean or relate to Reap Technologies Limited and/or its affiliates (referred together herein as “Reap”).
Other applicable terms
It is ultimately your responsibility to check the Reap Website from time to time to take notice of any changes Reap makes, as they are legally binding on you. If you do not raise any opposition to any proposed supplement, variation or amendment and continue to access and use Reap’s products and services, you shall be deemed to have read, understood and agreed to the changes or updates made.
Notices and communication
You may refer to our Support page available on the Reap Website for any general support issues or you can contact us via our email or online chat. Contact details can be found on the Reap Website.
It is your responsibility to ensure that you are able to receive the emails and communications we send you. You consent to accept any notices, emails or communications electronically and understand that we may send notices to you directly through the Reap’s dashboard provided to you or to the email addresses or phone numbers you provided to us.
Accessing Reap Website
We do not guarantee that the Reap Website, or any content on it, will always be available or be uninterrupted. Any content published on the Reap Website may be out of date at any given time and we do not guarantee that the Reap Website, or any content on it, will be free from any errors or omissions.
Account management and password
Where a user identification code, email, password or other pieces of information is required in order to use the Reap Website or Reap’s products and service, such information is kept confidential by Reap. Reap has the right to disable any user identification code, email or password if, in Reap’s reasonable opinion, you have failed to comply with any of the provisions of the terms and conditions.
If you know or suspect that anyone other than you or your authorised personnel knows your user identification code, email or password, you must promptly notify us at firstname.lastname@example.org.
Know-Your-Customer & Anti-Money Laundering procedures
We may, at our sole discretion or as otherwise required by law, conduct appropriate Know-Your-Customer (KYC) and/or Anti-Money Laundering (AML) procedures, for which you will need to register in full and provide us with specified documents to prove and establish your identity.
During registration, you may need to provide, including but not limited to, your full name and/or the full legal name of the entity that you represent or acting on behalf of, whenever applicable, residential address or incorporation/business address, date of birth or date of incorporation, nationality, contact number, and email address.
The KYC documentation that we may request may include, but not limited to the following:
Proof of identity or incorporation, including any relevant business registration documents, annual returns etc.;
Proof of address/financial documents, such as bank statements;
Articles of Association & shareholding chart (if applicable);
Proof of source of funds or wealth (if applicable), for example investment statements or payslips.
We may suspend, terminate or reject your account or the business relationship until a satisfactory identification document or documentary evidence on the source of funds or wealth is provided. If any of your KYC documentation expires or is no longer valid, we have the right to request an additional valid and non-expired KYC documentation from you.
You agree to allow your information (individual or corporate) to be disclosed to Reap’s service providers for the purposes of KYC verification and any other screening checks. You further agree, represent and warrant that by providing us your information, including information on any related or connected parties, you undertake that the disclosure of any personal data to Reap is for our purpose and is within the scope of consent given to you by such related or connected parties.
You agree to use the Reap Website and Reap’s products and services only for legitimate purposes. You may not use the Reap Website:
In any way that breaches any applicable local or international law or regulation;
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
To generate and/or cause congestion to our network traffic in excess of reasonable and normal usage;
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or
To interfere with, damage (or attempt to interfere with or damage) or reverse-engineer any code, data or software on or associated with the Reap Website.
Representations and warranties
You represent and warrant that you will not use Reap for the purpose of money laundering, or to facilitate any illegal transactions or to permit others to use Reap for personal, family or household purposes.
You further represent and warrant that you will not use Reap to enable any person, including you, to benefit from any activities Reap has identified as a restricted business activity or any activity that we may inform you as a restricted business or activity. This includes, but not limited to:
Use of any Reap’s products and services in or for the benefit of a country, organization, entity, or person embargoed or blocked by any government, including those on sanctions lists identified by OFAC or any other applicable regulatory authorities;
Access or attempt to access non-public Reap’s systems, programs, data, or services without authorisation;
Copy, reproduce, republish, upload, post, transmit, resell, or distribute in any way, any data, content, or any part of the Reap’s products and services and Reap Website, including any API documentations that may be circulated to you;
Act as service bureau or pass-through agent of any kind with no added value to end-users and customers;
Work around any of the technical limitations of the Reap’s products or services, including any of its own proprietary platform or enable any functionality that is disabled or prohibited;
Intentionally impose any unreasonable or disproportionately large load on Reap’s products or services, including on Reap’s proprietary platform; or
Any other activity that Reap deems as restricted business or activity, from time to time.
Force majeure events
Force majeure events are events beyond the control of either parties and are not reasonably foreseen. They may include but are not limited to acts of God, war, state or governmental actions, exchange controls, nationalisation, forfeitures, natural disasters, terrorism, and other inevitable, unforeseeable, unanticipated, and unpredicted events that are not dependent upon the will of the parties.
Intellectual property rights
The content available on the Reap Website may not be reproduced, transmitted, published, performed, broadcast, stored, adapted, distributed, displayed, licensed, altered, hyperlinked or otherwise used in whole or in part in any manner without the prior written consent of Reap. You may not, without the prior written consent of Reap, insert a hyperlink to the Reap Website (or any part thereof) on any other platform or “mirror” or frame any content available on the Reap Website on any other server or platform.
All trade marks, service marks and logos used on the Reap Website are the property of Reap and/or the respective third party proprietors identified on the Reap Website. No licence or right is granted and your access to the Reap Website and/or use of the services available thereon should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any trade marks, service marks or logos appearing on the Reap Website without the prior written consent of Reap or the relevant third party proprietor thereof.
No reliance on information and disclaimer
The content on the Reap Website is provided for general information only. You are encouraged to seek any professional advice before taking, or refraining from, any action on the basis of the content on the Reap Website.
Immediate, temporary or permanent withdrawal of your right to use the Reap Website;
Issue of a warning to you;
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
Further legal action against you;
Disclosure of such information to law enforcement authorities as Reap reasonably deems as necessary.
The responses described here are not limited and Reap may take any other action Reap reasonably deems appropriate.
Limitation of liability
Under no circumstances will we or any of our respective affiliates, related or connected parties, or service providers be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, the Reap Website or any of the Reap’s products and services, regardless if you have been advised of the possibility of such damages or losses;
use of or reliance on any content displayed on the Reap Website;
use of, or inability to use any computer systems used to provide Reap’s products and services;
loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
We shall not be liable for any loss or damage caused by hacking, tampering, or computer virus, distributed denial-of-service attack, or any other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Reap Website and Reap’s products and services or your failure to use or implement any anti-fraud measures, security controls or any other data security measures, or to your downloading of any content on it, or on any Reap Website linked to it.
Reap assumes no responsibility for the content of Reap sites linked on the Reap Website. Such links should not be interpreted as an endorsement by us of those linked Reap sites. Reap will not be liable for any loss or damage that may arise from your use of them.
You will, at your own expense, hold harmless, defend, protect, and indemnify Reap from and against all losses, claims, breaches, suits, damages, liabilities, costs, charges, fines, penalties, reasonable attorneys’ fees, judgments, fines, court costs and expenses, amounts paid in settlement, and all other liabilities of every nature, kind, and description, regardless of the form of action or legal theory, incurred by Reap, related to any action or threatened action, suit, claim, proceeding or regulatory action, regardless of merit, brought by any third party, caused or incurred by, resulting from, arising out of, or relating to:
b) any actual or alleged infringement, violation, or misappropriation of a third party’s intellectual property or proprietary rights;
c) any gross negligence, fraud or intentional misconduct;
d) any violation of any applicable laws by you or any violation of any applicable laws or any rules caused by you; or
e) any other acts or omissions, including the acts or omissions of your affiliates, representatives, employees, officers, directors or any authorised third-party appointed by you.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Reap as a result of these General Terms of Service or any other applicable terms you may have with Reap or even your use of this Reap Website. You agree that you may not and will not claim to be a representative, agent, or employee of Reap, and Reap shall not be liable for any representation, act, or omission on your part.
Governing law and dispute resolution