Reap | Privacy Policy

Privacy Policy

  • Overview

    Please read the following privacy policy and personal information collection statement (the “Policy”) carefully. It contains important information about how Reap Technologies Limited and our affiliated companies within the Reap group (“Reap”, “we”, “us” or “our”) collect and use personal data that are collected and received through your use of Reap’s website(s) (“Site”) and services (the “Services”). This includes information about you thatis personally identifiable like your name, address, email address, or phone number that is not otherwise publicly available. By using our Site and Services and by providing or making available your content, personal information and such other information about yourself to us, you are agreeing to the collection and use of your personal data or information by us for the purposes of providing the Services to you, improving our Site and features, contacting you and conducting research. We are committed to protecting your privacy in accordance with applicable laws.

  • 1. Data Types

    Personal Data: Reap collects personal data and your business information when you register with us and use the Site, including but not limited to: your name, email address, mailing address, telephone number, and HKID number (to the extent permissible under applicable laws), your date of birth (solely for identity verification purposes), business name, business address, business registration number, credit card numbers and billing information. We tokenise your credit card numbers and your billing information for secure storage and we only store tokenised information. Once you register an account with Reap, we will associate your identity with your Reap account (“Account”). Transaction Data: Reap also collects information about your transactions with us and automatically receives and records information on our server logs from your browser, including your IP address, Reap cookie information, and the page you request. Third-Party Data: Reap may from time to time require information relating to your payment recipient (“Recipient”) (including the Recipients’ name, bank account number, and a copy of your contract, invoice or receipt with the Recipient) in order to process your payments and/or to complywith regulation and perform verification checks. Such information may include personal data of the Recipient or third parties. By providing us with such information, you warrant that you have obtained the consent of the relevant Recipient or third party to the provision of their personal data to Reap, and to Reap’s collecting, using and storing such personal data for the purpose of processing payments and conducting compliance or verification checks. You hereby warrant that information provided to us is accurate to the best of your knowledge and that you will comply with all applicable laws (including applicable data privacy and confidentiality laws) in relation to the collection, disclosure, use and storage of such personal data. It is mandatory to provide certain types of personal data to us. In the event that you do not provide such personal data, you may not be able to fully enjoy our Services or register an Account.

  • 2. Use of Data and Information

    We may collect, use, disclose and/or process your personal data for one or more of the following purposes: to consider and/or process your application/transaction with us or your transactions or communications with third parties via the Services; to manage, operate, provide and/or administer your use of and/or access to our Services and our Site, as well as your relationship and Account with us; to tailor your experience through the Services by displaying content according to your interests and preferences, providing a faster method for you to access your Account and submit information to us and allowing us to contact you, if necessary; to respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual Account actions; to enforce our Services Agreement or any applicable end user licence agreements; to protect personal safety and the rights, property or safety of others; for identification and/or verification of you and your Recipient; to maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of our Services; to deal with or facilitate customer service, carry out your instructions, deal with or respond to any enquiries given by (or purported to be given by) you or on your behalf; to contact you or communicate with you via voice call, text message, email and/or postal mail or otherwise; to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services, to improve our Services or products and/or to enhance your customer experience; to allow for audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience; only where you give us your prior consent, to send you direct marketing material (please see details below); to respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding Reap and/or related corporations or affiliates; to produce statistics and research for internal and statutory reporting and/or record-keeping requirements; to carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us; to prevent or investigate any fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us, and whether or not there is any suspicion of the aforementioned; to store, host, back up (whether for disaster recovery or otherwise) your personal data, whether within or outside of your jurisdiction; any other purposes which we notify you in writing of at the time of obtaining your consent. Unless you have expressly opted out of communications, deactivated or terminated your Account and removed payment details therein, you acknowledge that payment history, username and password may remain in our system including for the purpose of legal compliance. If your Account is not used for more than 5 years, we will keep your Account alive but erase your other personal data and we may retain non-personal information.

    With your consent, we may use your name, telephone number, email address, mailing address, your preferred language of communication and your birthday month information (“Marketing Data”) to provide you with information about goods and services of Reap, our affiliates and our third party business partner which are in the business of financial and technology services, money services and money lending (“Reap Business Partners”). These goods and services include financial services, money services, money lending, and technology services (“Marketing Subjects”). Our affiliates and Reap Business Partners may also use Marketing Data to provide you with information about their Marketing Subjects. We may receive compensation in sharing your Marketing Data with our affiliates and Reap Business Partners. We cannot use your personal data as above without your consent.

  • 3. Non-Disclosure

    We do not rent, sell, or share your personal information or third-party personal data provided by you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances and to the extent permissible under applicable law: when it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Reap’s terms of use, or as otherwise required by law, or if Reap or any subsequent future successor company is acquired by or merged with another company. In this instance, for due diligence purpose, your personal data may be disclosed to any prospective purchasers and their advisers and passed on to the new owners of the business. We may share statistical and demographic information about you and your transactions with suppliers of advertisements and programming. This would not include anything that could be used to identify you specifically or to discover individual information about you. For each payment made through our Services, the receiving party of the payment may request your information solely for the purpose of identifying your payment and its origins. To provide the Site and Services, we may share your personal data with our service providers who provide background check, customer screening and identity verification and customer care services, who have entered into appropriate confidentiality arrangements with us.

  • 4. Information Protection

    Reap is equipped with standard encrypted Secure Sockets Layer (SSL) Certificate and your payment card details are not stored by Reap but instead managed in a Payment Card Industry Data Security Standard (PCI DSS) compliant network. We also limit access to your personal data to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable law) to you via email or conspicuous posting on the Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

  • 5. Use of Cookies

    We use “cookies” to collect information. A cookie is a small data file that we transfer to your device or computer’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilise persistent cookies to save your login information for future logins to the Site and Account. Second, we utilise session ID cookies to enable certain features of the Site and Account, to better understand how you interact with the Site and Account and to monitor aggregate usage by you and web traffic routing on the Site and Account. Unlike persistent cookies, session cookies are deleted from your device and computer when you log off from the Site, Account and Services and then close your browser. Third party advertisers on the Site and Account may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Services.

  • 6. Information Collected by Third-Parties

    In your use of our Site and Services, third parties may also collect your personal data. For example, when you make payments on our Site, you may be directed to web pages of a third party payment gateway services provider which will collect your personal data. Furthermore, Reap uses third party cookies technology, including Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, to help the website analyse how you use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on its servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. We, and third parties, may from time to time make software applications downloads available for your use on or through the Services. These applications may separately access, and allow a third party to view, your identifiable information, such as your name, your user ID, your computer’s IP address or other information such as any cookies that you may previously have installed or that were installed for you by a third party software application or website. Additionally, these applications may ask you to provide additional information directly to third parties. Third party products or services provided through these applications are not owned or controlled by Reap. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise. We have no control over and shall not be responsible for third party’s collection and use of your personal data.

  • 7. Access to Your Information and Updating Your Information

    You have the right to request access to and correction of the personal data that we hold about you. If you would like to make such requests, please send an email to our data officer at hello@reap.hk. If any personal data that you have provided changes, for example if you change your email address, name or payment details, please let us know by correcting the details on your Account profile page or by sending an email to our data officer at hello@reap.hk. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

  • 8. General

    By providing your email address associated with your Account, selecting the check box on the registration page or subscribing to our email list via your Profile page, you are granting consent to us sending emails to you relating to the Services including transactional and product updates. You can withdraw your consent to receive electronic marketing communications at any time by opting out on your Profile page, emailing us at hello@reap.global or following the unsubscribe procedure contained in any electronic communication you receive from us. Reap reserves the right to send users that have provided an email address updates that are transactional in nature including, but not limited to payment receipts, updates such as administrative messages, password reset notifications and other Account related information.

    This Policy has been translated into Chinese. If there is any inconsistency or ambiguity between this English version and the Chinese version, the English version shall prevail.

  • 9. Changes to Our Privacy Policy

    Significant changes to this Policy will be notified to you through direct email to the address associated with your Account, or a notification prominently displayed on our Site.